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Refund & Returns Policy

Refund & Returns

Returns Policy

Outdoor Adventure Supplies aims to always provide high quality Item(s) that are fault free and undamaged. On occasion however, Item(s) may need to be returned.

Returns are governed by these Terms and Conditions.

1.1 If you receive Item(s) which do not match those that you ordered unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 14 days to arrange a return. Outdoor Adventure Supplies is not responsible for paying shipment costs unless faulty.

You will be given the option to have the Item(s) replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Item(s). Refunds and replacements will be issued upon our receipt of the returned Item(s).

1.2 If any Item(s) you have purchased have faults when they are delivered to you, you should contact Outdoor Adventure Supplies within 14 days to arrange collection and return. Outdoor Adventure Supplies is responsible for paying shipment costs only if the Item(s) are faulty on arrival.

Item(s) must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Item(s), the price of the Item(s), as paid by you, will be refunded to you through the payment method used by you when purchasing the Item(s).

1.3 If any Item(s) develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

1.4 If Item(s) are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the Item(s) have been damaged. In any event, you should report such damage to Outdoor Adventure Supplies within 14 days and arrange collection and return. Outdoor Adventure Supplies is responsible for paying shipment costs. Upon receipt of the returned Item(s), the price of the Item(s), as paid by you, will be refunded to you through the payment method used by you when purchasing the Item(s).

1.5 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the Item(s) have been delivered. If you change your mind about the Item(s) within this period, please return them to Outdoor Adventure Supplies within 7 days of receipt.

Item(s) can only be returned for this reason if their packaging remains unopened and the Item(s) can be re-sold, as new, without any additional work on the part of Outdoor Adventure Supplies. You are responsible for paying shipment costs if Item(s) are returned for this reason.

1.6 If you wish to return Item(s) to Outdoor Adventure Supplies for any of the above reasons, please contact us using the details on https: // www.outdooradventuresupplies.co.uk

https://www.facebook.com/oasukteam/ or alternatively you can contact us direct [email protected] to make the appropriate arrangements.

1.7 Outdoor Adventure Supplies reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

1.7.1 Any use or enjoyment that you may have already had out of the Item(s);

1.7.2 Any characteristics of the Item(s) which may cause them to deteriorate or expire rapidly;

1.7.3 The fact that the Item(s) consist of audio or video recordings or computer software and that the packaging has been opened;

1.7.4 Any discounts that may have formed part of the purchase price of the Item(s) to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

1.8 Where the Item(s) are custom made to the order of the Customer, the Customer shall not be entitled to return the Item(s) and receive a refund unless the Item(s) are faulty. The statutory rights of the Customer are unaffected.

Should you have any other questions regarding our return policy please don’t hesitate to contact us.

Regards The OAS Team.